Troubleshooting

Articles in this category
I cannot log in
Stuck loading or blank screen
Audio or read aloud is not working
Mobile layout issues
Contacting support

I cannot log in

Use the password reset link and make sure your email is typed correctly.

If it still fails, contact support and include the email you use for the account.

Still stuck? Visit Contact or email hello@learnlio.co.uk.

Stuck loading or blank screen

Try a full refresh, clear cache, or switch to another browser.

If the issue continues, let us know the page you were on.

Still stuck? Visit Contact or email hello@learnlio.co.uk.

Audio or read aloud is not working

Check device volume and browser permissions. Some devices require a tap before sound starts.

Try another browser if the issue continues.

Still stuck? Visit Contact or email hello@learnlio.co.uk.

Mobile layout issues

If the layout looks off, tell us your device model and OS version so we can fix it fast.

Include a screenshot if possible.

Still stuck? Visit Contact or email hello@learnlio.co.uk.

Contacting support

Email hello@learnlio.co.uk and include your account email, child name, and device or browser.

We reply as quickly as we can and keep responses clear and calm.

Still stuck? Visit Contact or email hello@learnlio.co.uk.