Terms of Service

These Terms of Service (“Terms”) apply to your use of Learnlio (the “Service”). By using Learnlio, you agree to these Terms.

Company details

Service provider: Learnlio UK. Contact: hello@learnlio.co.uk.

Who can use Learnlio

• Learnlio accounts are created and managed by a parent or legal guardian.
• Children may use Learnlio under adult supervision or guidance.
• You must provide accurate information when creating an account.

What Learnlio provides

• Child-led, dyslexia-friendly learning support in Maths and English.
• Progress tracking and parent reports (where enabled).
• A supportive tutoring experience designed to build confidence.

What Learnlio is not

• Learnlio is not a medical, diagnostic, or clinical service.
• Any screener or “signals” are guidance only and not a diagnosis.
• Learnlio does not replace professional educational assessment or support.

Accounts and security

• You are responsible for keeping your login details secure.
• You must not share access with people outside your household.
• We may suspend accounts that misuse the Service or violate these Terms.

Payments, trials, and cancellations

• Subscriptions renew automatically unless you cancel before the renewal date.
• Trials (if offered) are time-limited and intended for testing Learnlio.
• If a trial converts to paid, it will become a paid subscription at the end of the trial unless you cancel beforehand.
• Paid access is handled through Stripe. We do not store card details.
• You can cancel at any time via the Billing page or Stripe portal (where enabled).
• If you cancel, access continues until the end of the current paid period or trial.
• Refunds: [ADD REFUND POLICY].

Digital services and your rights

Under UK consumer law, digital services must be provided with reasonable care and skill. If something goes wrong, you may be entitled to a repair (repeat performance) or a price reduction. These rights are not affected by these Terms.

Acceptable use

Please do not:

• Use Learnlio to upload harmful, abusive, or illegal content.
• Attempt to break, reverse engineer, or disrupt the Service.
• Use Learnlio in a way that risks harm to a child.
• Encourage a child to share personal contact details or use Learnlio without appropriate adult oversight.

Availability and changes

• We aim for reliable access, but uptime cannot be guaranteed.
• We may update features to improve learning and safety.
• We may update these Terms and will post changes on this page.

Liability

• We provide the Service “as is”.
• We are not liable for indirect losses.
• Nothing in these Terms limits rights you may have under UK consumer law.

Contact

Questions about these Terms: hello@learnlio.co.uk